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CSR Marketing Specialist

We are seeking a people-oriented CSR Marketing Specialist to serve as the first point of contact for clients and vendors, both over the phone and in person. This role requires strong communication skills, in-depth product knowledge, and the ability to provide quick and insightful responses to customer inquiries. The ideal candidate will be a fast learner with excellent information retention, problem-solving skills, and the ability to collaborate with team members to determine the best solutions for customers. Professionalism and confidence in both verbal and written communication are essential for success in this role.

Responsibilities

• Backup to answer multiple phone lines
• Backup to handle customer service product questions, emails and chats
• Company store order fulfillment/tracking – manage inventory levels
• Customer reward fulfillment
• Customer rebate fulfillment & tracking
• Weekly digital reports
• Coordinate shipping, tracking, packaging
• Order supplies/coordinate deliveries
• Manage special projects as needed
• Coordinate AIA program events across the US and Canada – includes communication with sales representatives, architectural firms
• CRM lead support for contact management database
• Provide product research and support for promotional products

Requirements

• Excellent analytical abilities
• Must have excellent written and oral communication skills and a strong work ethic.
• Must be a team player with a customer-first mentality.
• Must be engaging, personable, and passionate about providing outstanding customer service.
• Some customer service experience is ideal.
• Strong problem-solving skills and the ability to think quickly to resolve customer inquiries.
• Ability to learn and retain technical product knowledge efficiently.
• Comfortable handling phone and in-person interactions with professionalism and confidence.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively with team members to determine the best solutions for customers.
• Proficiency in basic computer skills and familiarity with customer service software is a plus.
• Ability to multitask and manage time effectively in a fast-paced environment.

If this sounds like you, send us your resume using the button below.

Apply Now

Senior Digital Marketing Specialist

Are you a dynamic and strategic innovator who develops and executes a forward-thinking digital marketing strategy? Do you want to be part of a creative, data-driven group tackling unique marketing challenges and audiences that result in WOW? With 35+ years of experience, we turn What-Ifs into What-Matters as we embrace our agency’s rally cry, focusing on results rather than fluff. Our company has long-term client relationships (our oldest client has been with us for all 35+ years) because we deliver results. The same goes for our employees. We have a team of extremely talented people that have made BC their work home for a long time. If you are looking for a place that encourages and pushes growth and rewards you for performance, Brandner won't disappoint.

What You’ll Do

The Senior Digital Marketing Specialist will be responsible for supporting the execution and optimization of comprehensive digital marketing strategies across multiple platforms for clients, delivering high-performing campaigns, analyzing data to optimize results, and staying abreast of industry trends to ensure clients achieve their marketing goals, while collaborating closely with account managers and creative teams to deliver impactful client solutions.

This is your chance to:

• Provide tactical expertise to drive digital marketing strategies.
• Collaborate with digital marketing team members.
• Forge powerful partnerships and strengthen the reputation as the go-to agency for building industry leaders.

Responsibilities

-Strategic Planning & Campaign Execution

• Support development and implementation of data-driven digital marketing strategies aligned with client objectives, including paid media (PPC, social advertising, media buying, sponsorships) search and discovery (SEO, AI optimization), web analytics and conversion (behavior analysis, customer journeys, conversion rate optimization) and email marketing support as needed.
• Assist with cross-channel strategic planning and leveraging of platform and technology integration.
• Collaborate with account teams to understand client needs and translate them into actionable digital marketing plans.
• Continually assess new channels, tools, and approaches to strengthen our clients’ digital footprint.
• Manage campaign budgets, allocate resources effectively, and track performance against key metrics.
• Monitor and optimize campaigns in real-time based on data insights, ensuring maximum ROI.

--Data Analysis and Reporting

• Analyze campaign and web performance data using tools like Google Analytics, Adobe Analytics, Google Search Console, Google Ads, Microsoft Advertising, Hotjar, Semrush and social media analytics platforms.
• Identify trends and patterns to inform future marketing strategies.

--Client Management

• Support strong client relationships by proactively communicating campaign progress, addressing concerns, and presenting results clearly.
• Participate in client meetings to discuss strategy, campaign updates, and performance metrics.

--Industry Expertise

• Stay updated on the latest digital marketing trends, technologies, and best practices.
• Proactively identify new opportunities to leverage emerging digital marketing tools and platforms.

Requirements:

• Bachelor’s degree in Digital Marketing or related field
• 5+ years’ experience in digital marketing
• A minimum of four years’ experience developing, managing and implementing paid digital marketing and paid social campaigns
• Agency experience highly preferred
• Up-to-date and highly knowledgeable of digital marketing channels, technologies, and tactics, both at a strategic level and in implementation
• Experience interpreting analytics reports and producing actionable insights
• Proven results in effective campaign management and implementation leading to achieving set target objectives
• In-depth experience using various digital marketing platforms and tools (Google Ads, Microsoft Advertising, Hotjar, Semrush, Google Analytics, Google Tag Manager, Meta Ads Manager, LinkedIn Campaign Manager, Pinterest Ads Manager, CMS integration)
• Experience with email marketing and automation platforms including Marketo, Eloqua and HubSpot preferred
• Knowledge of data protection regulations and ensuring data compliance (GDPR, CASL, CCPA, etc.)
• B2B marketing experience preferred
• Understand and apply user interface/experience best practices
• Experience and demonstrated ability blending analytical and creative thinking
• Excellent attention to detail with strong troubleshooting and analytical skills
• Some familiarity with basic HTML a plus
• Highly knowledgeable of SEO principles
• Proven written, verbal, analytical and communication skills
• Work independently as well as in a collaborative, fast-paced in-office, team-oriented environment.

Why Join Our Company?

• Work with iconic brands shaping the future of the building products industry.
• Join a collaborative – family oriented, culture-forward agency that values innovation, insight, and integrity.
• A vibrant and supportive work environment where innovation and creativity are encouraged and lived out.
• Competitive salary and bonus structure.
• Medical, dental, and vision insurance.
• 401(k) plan with company match.
• PTO + off between Christmas and New Year’s
• Sick leave
• Career growth in a respected agency with deep industry roots.

If this sounds like you, send us your resume using the button below.

Apply Now

Director of Marketing and Client Services

Brandner Communications is a full-service, integrated marketing agency dedicated to the building products industry. We pride ourselves in providing forward-thinking dedication to delivering innovative solutions and partnering with companies across the channel to elevate brands, build awareness, and drive business growth. Our team thrives on creativity, strategic insight, and collaborative energy, providing cutting-edge execution to deliver campaigns that move markets.

We are looking for a passionate and visionary Director of Marketing and Client Services to join our leadership team and guide both our marketing strategy and client service excellence, to the next phase of growth and excellence. This role is pivotal in strengthening our reputation as a trusted partner to building industry leaders.

What You’ll Do

The Director of Marketing and Client Services will lead Brandner’s integrated marketing strategy and oversee the client services team, ensuring seamless delivery, client growth, and exceptional service standards. You will play a key role in shaping the agency’s strategic direction, growing client accounts, and mentoring a high-performing team in a fast-paced, result-driven environment.

Key Responsibilities

--Strategic Marketing Leadership

• Develop and execute forward-thinking, channel-specific marketing strategies for
• clients in the building products, manufacturing, and distribution sectors.
• Collaborate with the Senior Management to develop and execute strategic plans that align with the agency’s goals and vision.
• Analyze market trends, client needs.
• Translate client goals into data-driven campaigns across digital, content (PR, social & SEO), paid media, and experiential channels.
• Collaborate with the creative, content, and digital teams to ensure cohesive brand
• messaging and flawless execution.
• Identify and promote agency-wide adoption of new technologies and strategies to enhance client solutions.

--Client Relationship Management & Business Development

• Serve as a strategic advisor and thought partner to key accounts, proactively identifying opportunities for growth and innovation.
• Maintain deep understanding of each client’s brand, products, market, and competitive landscape to continue to strengthen relationships with key clients, while ensuring high levels of satisfaction and retention.
• Oversee scopes of work, deliverables, budgets, and timelines to ensure work is delivered on time, within budget and to the highest quality and satisfaction.
• Assisting in identifying and pursuing new business opportunities, including potential clients and partnerships.
• Develop and oversee marketing and promotional initiatives to enhance the agency’s brand and market position.
• Address and resolve any client issues or concerns effectively and professionally.

--Team Development & Leadership

• Lead, mentor, and grow a team of account managers and strategists, fostering a collaborative, accountable, and empowering high-performance culture.
• Set performance standards and conduct regular performance evaluations, while providing ongoing coaching, career development, and constructive feedback.
• Conduct regular performance evaluations and provide constructive feedback.
• Cultivate internal alignment and clear communication across departments to deliver top-tier results for clients.
• Ensure adherence to agency policies, standards, and best practices.

--Agency & Industry Impact

• Stay ahead of trends in building materials, sustainability, and commercial/residential design to bring fresh thinking and value to client engagements.
• Represent Brandner Communications at industry events, client meetings, and internal strategy sessions.
• Contribute to business development efforts through proposals, pitches, and cross-selling opportunities.

Qualifications:

• 7-10 years of progressive experience in agency leadership, client services, or marketing strategy—preferably within the building products or construction industries. With at least 5-10 years in senior leadership.
• Bachelor’s degree in Business Administration, Marketing, Advertising, or a related
• field; MBA or advanced degree preferred.
• Deep understanding of B2B and B2C marketing dynamics in the building products
• ecosystem, including familiarity with specific audiences, and distribution channels.
• Proven ability to lead strategic planning, cross-functional teams, and large-scale marketing programs.
• Exceptional communication, presentation, negotiation, and interpersonal skills,
• with a knack for inspiring confidence and building lasting relationships.
• Strong business acumen with an eye for growth opportunities, ROI, and operational
• efficiency.
• Demonstrated experience managing a high-volume portfolio of clients (from technical product launches to brand campaigns and multiple projects & priorities) in a fast-paced environment.
• Proficiency in relevant software and tools (e.g. CRM systems, project management software and AI)

Why Join Our Company?

• Work with iconic brands shaping the future of the building products industry.
• Join a collaborative – family oriented, culture-forward agency that values innovation, insight, and integrity.
• A vibrant and supportive work environment where innovation and creativity are encouraged and lived out.
• Competitive salary and bonus structure.
• Medical, dental, and vision insurance.
• 401(k) plan with company match.
• PTO + off between Christmas and New Year’s
• Sick leave
• Career growth in a respected agency with deep industry roots.

If this sounds like you, send us your resume using the button below.

Apply Now